Term and Conditions

Welcome to Engo Clothing Shop! We’re delighted to bring the magic of Disney to your wardrobe. These Terms and Conditions outline the rules and guidelines for using our website and making purchases. By accessing our site and making a purchase, you agree to these terms.

1.1 Eligibility

Our website is intended for users who are at least 18 years old or have parental consent. By using our site, you confirm you meet these requirements.

1.2 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and password.

1.3 Geographic Restrictions

We currently ship to most countries worldwide, with exceptions for some Asian countries and remote areas. We reserve the right to limit or cancel orders from specific regions.

2.1 Product Description

Engo Clothing Shop specializes in Disney-themed apparel including:

• Adult Unisex Clothing
• Children’s Clothing (Baby Boy, Baby Girl, Boys, Girls)
• Costumes and Dress-up Items
• Dresses, Skirts, and Rompers
• Jackets and Sweaters
• Pajamas and Sleepwear
• Shorts and Pants

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time.

2.3 Pricing

All prices are listed in US dollars. We reserve the right to adjust prices due to market conditions, errors, or promotional changes.

3.1 Order Process

When you place an order, you’re making an offer to purchase our products. We’ll send an order confirmation email, but this doesn’t guarantee acceptance. We reserve the right to cancel orders for any reason.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Order Processing

Orders are processed within 1-2 business days after payment confirmation. Processing may take longer during peak seasons or promotional periods.

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

4.2 Delivery Times

Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

4.3 International Orders

International customers are responsible for any customs fees, taxes, or import duties. We recommend checking your country’s import regulations before ordering.

5.1 Return Policy

We accept returns and exchanges for most items within 15 days of delivery date, provided:

• Item is in original condition with all tags attached
• Item is unwashed, unworn, and undamaged
• Original packaging is included
• Original receipt or proof of purchase is provided

5.2 Non-Returnable Items

The following items cannot be returned or exchanged for hygiene and safety reasons:

• Costumes
• Pajamas & Sleepwear
• Items that have been worn, washed, or damaged
• Products without original tags and packaging

5.3 Return Process

To initiate a return or exchange:

1. Email us at [email protected] within 15 days of delivery
2. Include your order number, delivery date, and reason for return
3. Wait for approval and shipping instructions
4. Ship the item to: Engo Clothing Shop, 2640 8th Avenue, Oakland, US 94606

5.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect returned items. Original shipping fees are refunded unless you selected free shipping. Return shipping costs are the customer’s responsibility unless the return is due to our error.

6.1 Accurate Information

You are responsible for providing accurate shipping and payment information. We are not responsible for delays or additional costs due to incorrect information.

6.2 Prohibited Activities

You agree not to:

• Use our website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Use automated systems to extract data from our site

7.1 Copyright

All content on our website, including text, graphics, logos, and images, is the property of Engo Clothing Shop or our licensors and is protected by copyright laws.

7.2 Disney Licensing

Our Disney-themed products are created under appropriate licensing agreements. The Disney characters and trademarks are property of The Walt Disney Company.

7.3 User Content

If you submit reviews, photos, or other content to our site, you grant us a non-exclusive license to use that content for promotional purposes.

8.1 Product Use

Our products are intended for personal use. We are not liable for any damages resulting from misuse of our products.

8.2 Website Availability

We strive to keep our website available 24/7 but cannot guarantee uninterrupted access. We may temporarily suspend the site for maintenance or upgrades.

8.3 Maximum Liability

Our maximum liability to you for any claim related to your use of our website or products is limited to the purchase price of the products in question.

We respect your privacy and are committed to protecting your personal information. Please see our separate Privacy Policy for details on how we collect, use, and protect your data.

We reserve the right to update these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the new terms.