Welcome to Engo Clothing Shop, where we bring the enchantment of Disney to your wardrobe! We’re committed to making your shopping experience as magical as our Disney-themed apparel. Below you’ll find all the details about our shipping options and hassle-free returns policy.
🚚 Shipping Information
Order Processing Time
We work our magic to process all orders within 1-2 business days after payment confirmation. Please note that processing may take slightly longer during peak seasons or promotional periods.
Shipping Methods & Delivery Times
We offer two magical shipping options to get your Disney treasures to you:
Standard Shipping
- Carrier: DHL or FedEx
- Cost: $12.95
- Delivery Time: 10-15 business days after shipment
- Best for: Faster delivery with tracking
Free Shipping
- Carrier: EMS
- Cost: FREE for orders over $50
- Delivery Time: 15-25 business days after shipment
- Best for: Budget-friendly option for larger orders
Please note: We ship worldwide, with the exception of some Asian countries and remote areas. Delivery times are estimates and may vary depending on your location and customs processing.
🔄 Returns & Exchanges Policy
We want you to be completely spellbound by your Engo Clothing purchase! If something isn’t quite right, our hassle-free returns process is here to help.
Return & Exchange Window
We accept returns and exchanges for most items within 15 days of the delivery date.
Eligibility Requirements
To be eligible for a return or exchange, your item must be:
- In its original condition with all tags attached
- Unwashed, unworn, and undamaged
- In the original packaging
- Accompanied by the original receipt or proof of purchase
🚫 Non-Returnable Items
To preserve the magic and hygiene of certain products, the following items cannot be returned or exchanged:
- Costumes (due to their specialized nature and hygiene considerations)
- Pajamas & Sleepwear (for health and safety reasons)
- Items that have been worn, washed, or damaged
- Products without their original tags and packaging
Please choose these magical items carefully, as we cannot accept returns for costumes or sleepwear once they’ve left our enchanted warehouse.
📦 How to Initiate a Return or Exchange
Step 1: Submit Your Request
Within 15 days of receiving your order, please email us at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content Template:
Dear Engo Clothing Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Date of Delivery: [Date You Received Order]
Item(s) to Return/Exchange: [Product Name(s) and Size(s)]
Reason for Return/Exchange: [Please specify]
For exchanges, my preferred replacement item is: [Product Name and Size]
Full Name: [Your Full Name]
Email Address: [Your Email Address]
Thank you for your assistance!
Sincerely,
[Your Name]
Step 2: Wait for Approval
Our customer service fairy godmothers will review your request and respond within 2 business days with:
- Return authorization (if approved)
- Shipping instructions and return address
- Any additional information needed
Step 3: Ship Your Return
Once approved, please package your item securely and ship it to:
Engo Clothing Shop
2640 8th Avenue
Oakland, US 94606
We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for lost or damaged return packages.
💰 Refund Information
Refund Processing Time
Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. You should see the refund in your original payment method within:
- Credit/Debit Cards (Visa, MasterCard, JCB): 7-10 business days after we process the refund
- PayPal: 3-5 business days after we process the refund
What Will Be Refunded?
- Full cost of the returned item(s)
- Original shipping fees (unless you selected free shipping)
Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
Exchanges
For exchanges, we’ll ship your replacement item once we receive and process your return. Standard shipping times will apply for the new item.
❓ Frequently Asked Questions
What if I received a damaged or defective item?
If your magical Disney apparel arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover all shipping costs.
Can I return sale items?
Sale items can be returned within the 15-day window, provided they meet our return conditions and aren’t part of our non-returnable categories.
What if I’m returning an international order?
International customers are responsible for any customs fees or import taxes associated with their return. We recommend declaring the package as “Returned Goods” to potentially reduce these fees.
📞 Need Magical Assistance?
Our customer service team is here to make your shipping and returns experience as enchanting as our Disney apparel!
Email: [email protected]
Response Time: Within 2 business days
Thank you for choosing Engo Clothing Shop, where we’re committed to bringing Disney magic to your wardrobe and ensuring your complete satisfaction with every purchase!