FAQ

Welcome to Engo Clothing Shop, where Disney magic meets your wardrobe! We’ve crafted this FAQ to answer all your questions about our products, delivery, payments, and more. If you don’t find what you’re looking for, our fairy godmothers (customer service team) are always here to help!

🎯 About Our Products

What types of clothing do you offer?

We specialize in Disney-themed apparel for all ages! Our collections include:

• Adult Unisex Clothing: Perfect for Disney adults seeking stylish and sophisticated character wear.
• Kids’ Collections: Adorable outfits for Baby Boy, Baby Girl, Boys, and Girls, including dresses, rompers, and skirts.
• Seasonal and Fun Items: Costumes, pajamas, sleepwear, jackets, sweaters, shorts, and pants—all infused with Disney magic!

Our products blend storytelling with style, making every day a Disney day!

Are your products officially licensed Disney merchandise?

Yes! All our apparel is carefully designed with Disney themes, ensuring high-quality, magical fashion that celebrates your favorite characters and stories.

🚀 Ordering and Account

How do I place an order?

Simply browse our website, select your favorite Disney items, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method.

Do I need an account to shop?

No, you can check out as a guest! However, creating an account lets you track orders, save favorites, and enjoy faster shopping in the future.

Can I modify or cancel my order after placing it?

We process orders quickly to bring you the magic ASAP! If you need to make changes, contact us immediately at [email protected], and we’ll try our best—but we can’t guarantee modifications once processing begins.

💳 Payment Options

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure and encrypted.

Is my payment information safe?

Absolutely! We use industry-standard security measures to protect your data. Your payment details are never stored on our servers.

📦 Shipping and Delivery

Where do you ship?

We ship worldwide! However, due to logistical constraints, we cannot deliver to some remote areas and certain parts of Asia. If you’re unsure, contact us to check availability for your location.

What are your shipping options?

• Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipping. Includes tracking and insurance—perfect for faster magic!
• Free Shipping: Complimentary on orders over $50 via EMS, delivered in 15-25 business days after shipping. Ideal for stocking up on family outfits!

How long does order processing take?

Our magical elves process all orders within 1-2 business days. During peak seasons or new Disney launches, it might take a bit longer, but we’ll keep you informed.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. Follow your package’s journey from our workshop in Oakland to your home!

🔄 Returns and Exchanges

What is your return policy?

We want you to love your magical items! You can return unworn, unwashed items with tags attached within 15 days of receipt. Please contact us at [email protected] to initiate a return.

Are there any items that cannot be returned?

For hygiene reasons, we do not accept returns on costumes, sleepwear, or intimate apparel unless defective.

How long do refunds take?

Once we receive your return, refunds are processed within 5-7 business days and will be credited to your original payment method.

🌍 Contact and Support

How can I contact customer service?

Reach out to our fairy godmothers at [email protected] for any questions about deliveries, products, or issues. We’re here to make your experience magical!

What is your company address?

Engo Clothing Shop is located at 2640 8th Avenue, Oakland, US 94606. Feel free to write to us if needed!